RIVFLY Shipping & Return Policy
🚚 Intelligent Global Shipping
From a stream in Montana to a river in Japan, we’ve got you covered. To ensure the fastest and most secure delivery, Rivfly utilizes a smart fulfillment network with warehouses in the USA (KY) and our Asia Pacific Hub (Suzhou).
Our Promise: Your gear will automatically ship from the facility that guarantees the fastest arrival to your doorstep. No complicated choices, just fast fishing.
Processing Time:
Every Rivfly tool undergoes a strict mechanical quality check. Orders are processed and dispatched within 1-3 business days.
Shipping Zones, Rates & Estimated Delivery:
All rates are in USD. Total Delivery Time = Processing Time + Shipping Time.
| Shipping Zone | Free Shipping Threshold | Standard Rate (Under $35) | Total Est. Delivery (Incl. QC) |
| USA (Contiguous) | FREE on orders $35+ | $5.99 | 5 – 8 Business Days |
| Western Europe & UK | FREE on orders $35+ | $8.99 | 7 – 12 Business Days |
| Australia & Asia | FREE on orders $35+ | $8.99 | 7 – 12 Business Days |
Note on Multiple Items: To get your gear to you as quickly as possible, items in your order may ship separately from different warehouses. You will receive tracking numbers for each package.
Customs & Import Tax:
Depending on your country’s regulations, international orders may be subject to local import duties. These charges are the customer’s responsibility.
🛡️ 45-Day Risk-Free Return Policy
At RIVFLY, we stand behind the precision of our gear. We want you to be completely satisfied. That’s why we offer an industry-leading 45-day return policy.
Eligibility for a Return:
General Tools: Must be in the same condition you received it: unworn, with original tags, and in its original packaging.
The “Lawn-Cast” Rule: For gear like rods, reels, and lines, you are welcome to assemble and “lawn-cast” them to get a feel for the action. However, items that have been used in water, show signs of outdoor wear, dirt, or damage are not eligible for return.
Non-Returnable Items: Used leaders, tippets, flies, and final sale items.
How to Start a Return:
Email us at in**@****ly.com with your order number.
If accepted, we’ll provide a return shipping label and instructions. (Return shipping costs will be deducted from your refund).
DO NOT send items back without approval.
Refunds: Once inspected and approved, you’ll be automatically refunded to your original payment method within 10 business days.
📞 Need Assistance?
Rivfly Ventures LLC
Email: in**@****ly.com (We reply within 24 hours)
US Logistics Center: 2125 Gateway Blvd #77096551, Hebron, Kentucky 41048 US
Global R&D Hub: #568 Hongqiao RD, Kunshan, Jiangsu, CN